Hosting migration helpdesk blues
Web development is something I've been doing for the past 15 years, and it's been my day job for the past 8 years. I've also done quite a lot of server administration tasks since then, even if that wasn't part of my actual job description. While there's probably a good economic case for outsourcing hosting and support duties, it can get to be quite frustrating when things simply don't work as intended. This is even more the case when you're a more technically savvy user (and I count myself among those, even if I'm no guru) and you have to deal with a poor hapless tech. You know what it is needs to be done and they just don't seem to be able to do it.
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